1. Information We Collect
We collect information you provide directly, information generated through your use of the Services, and information from third parties who help us operate PlusBox.
Account Information
When you create a PlusBox account, we collect your full legal name, email address, phone number, password, and contact preferences. This information is used to create, secure, and manage your account.
Mailbox Information
We collect information related to your assigned PlusBox mailbox, including your unique mailbox number, authorized recipients, mailing preferences, and address records associated with your account.
Mail Images
As part of the Services, we capture and store digital images of the exterior of physical mail and packages addressed to your mailbox so you can view and manage your mail in the PlusBox app.
Open & Scan Requests
When you submit an Open & Scan request, our team opens the mail item and digitally scans its contents. The resulting scans are stored securely in your PlusBox account and accessible only to you and authorized recipients on your account.
Forward Requests
When you request mail forwarding, we collect the destination address, shipping preferences, and any special handling instructions necessary to fulfill the request.
Shred Requests
When you request shredding, we record a log of the shredded item, including the date, sender (if visible), and confirmation of secure destruction.
KYC / Identity Verification Documents
Certain mailbox services may require identity verification. You may be asked to submit government-issued identification (such as a driver’s license or passport) and supporting documentation. These documents are collected and used solely for verification, regulatory compliance, mailbox management, and meeting legal obligations such as USPS Form 1583 requirements where applicable.
Payment Information
Subscription purchases are processed by Apple App Store or Google Play. PlusBox does not collect or store your full payment card details. We receive limited transaction metadata (such as plan, status, and renewal dates) from these providers to manage your subscription.
Notifications
With your permission, we send push notifications, emails, and SMS messages about new mail, account activity, service updates, and important legal notices. You can adjust notification preferences at any time.
Analytics
We collect device, log, and usage data — such as device type, operating system, app version, IP address, crash reports, and interactions with features — to improve performance, troubleshoot issues, and enhance the Services.
2. Identity Verification
Certain mailbox services may require identity verification. Users may be required to submit government-issued identification and supporting documentation. These documents are used solely for verification, compliance, mailbox management, and legal obligations. Verification documents are stored using encrypted, access-controlled systems and are retained only as long as required.
3. How We Use Your Information
- Provide, operate, and maintain the PlusBox Services
- Receive, process, scan, forward, and shred mail on your behalf
- Verify your identity and comply with applicable laws and regulations
- Manage subscriptions, billing records, and account communications
- Send notifications about mail activity and service updates
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Improve our Services through analytics and product research
4. Security Measures
We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), encryption at rest for sensitive data, access controls, secure facility procedures for handling physical mail, and routine security reviews. No method of transmission or storage is 100% secure, but we work continuously to protect your information.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations (including tax, accounting, and mail-handling recordkeeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
6. Sharing of Information
We do not sell your personal information. We share information only with: (a) service providers that help us operate PlusBox (such as hosting, analytics, identity verification, and shipping carriers); (b) Apple and Google for subscription management; (c) law enforcement or regulators when required by law; and (d) parties to a corporate transaction such as a merger or acquisition, subject to appropriate confidentiality protections.
7. User Rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, restrict or object to certain processing, withdraw consent, and lodge a complaint with a supervisory authority. To exercise any of these rights, contact us using the information below. We will respond within the timeframes required by applicable law.
8. Children’s Privacy
PlusBox is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by email. The “Last Updated” date at the top of this page reflects the most recent revision.
10. Contact Information
Shipping Packaging Plus
669 Main St, New Rochelle, NY 10801
Email: support@plusbox.app